Refund Policy
At Shadow Pro, your satisfaction is everything. We’ve crafted a simple, fair refund policy to make sure your experience is stress-free and confident.
Eligibility for Refunds
To be eligible for a refund:
- Items must be unused and in new condition
- Return must be initiated within 30 days of delivery
- Product must be in original packaging (if applicable)
- Approval from our support team is required before return
How to Request a Refund
- Email info@shadow-pro.com with your order number and reason for return
- Wait for return approval and instructions
- Send the item back with tracking info
- After we inspect the return, we’ll issue a refund to your original payment method
Non-Refundable Items
We cannot refund:
- Used or damaged products
- Returns initiated after 30 days
- Items returned without prior approval
- Gift cards or bonus items unless stated otherwise
Return Shipping
- Customers cover return shipping unless the product is defective or incorrect
- If your order had free shipping, original shipping may be deducted from your refund
Damaged or Defective?
No worries—email us at info@shadow-pro.com with a photo. We’ll offer a replacement or full refund (including shipping if it’s our fault).
Refund Timeline
Refunds are usually processed within 5–10 business days after receiving your return. Times may vary depending on your payment provider.
Final Note
Shadow Pro reserves the right to deny refunds that don’t meet the criteria above. All refund decisions are final upon review.